Regarding your personal data

This app is the hotel’s in-room digital concierge service. We have clearly set out here what information we store, why we store it, and for how long we retain it.

What are we keeping hidden?

Your room number — whilst the receptionist is processing your check-in
The access code given to you by reception — in encrypted form
Your room service requests and any notes you may have written
Your restaurant bookings: date, time, number of people, and any notes you may have
If you complete the satisfaction survey, your answers and comments

Your name, personal details, telephone number, email address and location are not processed. The app does not track you and does not use advertising or analytics tools.

Why

To ensure that only you can access your chamber’s app
To submit your requests to the relevant department
To make a booking and reserve a table,
To measure and improve service quality

Where is it located?

Application and database: Germany (Frankfurt)
Substitutes: Netherlands (Amsterdam)
Translation service: European Union — so that staff can understand the note you have written

Your data will not be passed on to any third party for advertising, marketing or sales purposes.

How long

Your check-out password: it will be deleted immediately upon your departure from the hotel
Your room service and booking notes: 90 days
Your enquiry and booking records, and your accommodation record: 1 year
Your survey scores: indefinite — do not contain any personally identifiable information
Your survey response: it is stored indefinitely; after one year, the information regarding which room it relates to is deleted and it becomes anonymous feedback

These time limits are applied automatically.

Your rights

The right to find out whether your data is being processed and to request information
Please request that any omissions or errors be corrected
Do not request that it be deleted or destroyed
I do not wish these requests to be communicated to the parties concerned
If you suffer loss as a result of an action that contravenes the law, you may request that it be remedied

To exercise these rights, please contact reception.

Security

Your password is never stored in plain text anywhere
Access to your room is valid only for the duration of your stay; it will close automatically when you check out
Only authorised hotel staff have access to the data, to the extent necessary for them to carry out their duties
All connections are encrypted

Last updated: September 2026